About Our Agency

Agency owner, Janel Nichols was born and raised in beautiful Western New York and loves everything about her community. Her office is involved in a number of community events and always has a great time putting a basket together for a raffle or lending a helping hand to a family or organization in need.

Janel has been in the insurance industry since 2011 and truly enjoys helping her customers with all their insurance needs. She takes it personally when a client trusts her with insuring their property and ensuring they have what they need to recover after a loss. Whether you're purchasing insurance coverage or making a claim, she is here to make sure your request is handled professionally and efficiently.

While many agencies have used technology to remove personal interaction from the service equation, Janel believes there's nothing more important than maintaining a relationship with her clients.
Janel's Headshot2
Janel Nichols, Owner

Our Mission

Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. A normal day here at the office includes: providing outstanding service, building relationships, having fun and making sure you're properly protected on all your insurance needs. We're located in Arcade, NY but are still able to offer you that small town insurance experience all throughout New York.

The Independent Advantage

We are an independent agency in Arcade, NY, free to choose the best carrier for your insurance needs. We do not work for an insurance company; we work for you. We work on your side when you have a loss and follow through to see that you get a fair, prompt payment and service. Janel Nichols Agency, LLC represents a carefully selected group of financially strong, reputable companies. Therefore, we are able to offer you the best coverage at the most competitive price.

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